Bespoke CRM Systems

Custom-built solutions that are tailored to suit your specific business needs

Contact Us

Creating Bespoke Solutions for Your Organisation

Transform the way your business operates by implementing a Bespoke CRM System, a solution tailored to fit exactly around your unique needs and requirements. Bespoke software effortlessly aligns with your processes, sparing you the complexities associated with off-the-shelf alternatives.

At Pragmatiq, we have implemented a wide variety of bespoke solutions, using Dynamics 365, that have helped our clients increase operational efficiency and drive growth. We pride ourselves on our collaborative approach and work closely with you to gain a deep understanding of your business objectives. This enables us to develop innovative, bespoke solutions that effectively address your challenges.

Team sitting around table discussing the Power Platform

Why Choose a Bespoke CRM?

Tailored to Your Unique Needs

Every business is unique, and so are its requirements. Our Bespoke CRM Software is specifically designed for your organisation. Enjoy tailor-made features, functionalities, and workflows that align seamlessly with your goals.

Scalability for Future Growth

As your business evolves, so should your CRM. Our bespoke solution scales effortlessly, add new features, adapt to changing needs, increase users and more without the headache of transitioning to a new system.

Custom Integrations

Our Bespoke CRM Solution seamlessly integrates with your existing tools and software. Whether it is tracking your emails, connecting your finance software or leveraging marketing automation, our CRM provides a cohesive user experience, enhancing overall efficiency.

Bespoke CRM Solutions

When first looking for a Customer Relationship Management (CRM) system, you may encounter off-the-shelf solutions that are built for the mass marketing. However, these solutions often fall short, lacking the flexibility and crucial functionalities that you need.

Here at Pragmatiq, we specialise in implementing custom CRM systems where every feature and functionality is designed according to your needs and requirements. Bespoke CRM systems bring with them a host of business advantages, including:

  • Improve business performance
  • Increased staff efficiency
  • Grows with your business
  • Track every interaction
  • In-depth reporting and analytics
Let’s Talk

Bespoke CRM: A case study

Cavendish Health provides innovative private medical and well-being concierge services to individuals and corporates. Discover how Pragmatiq enhanced the organisation’s efficiency by implementing a Bespoke CRM solution, replacing manual processes and disconnected spreadsheets.

Why work with Pragmatiq?

Over the years, we have worked hard to develop and maintain a strong company culture and supporting values. Our values embody who we are and underpin everything we do as a business.


We take ownership & responsibility, and lead by example to ensure we deliver results.


By offering a true partnership, we help our clients succeed and are able to accomplish great things together.


We believe in going above & beyond, being proactive, and continually striving to provide the best possible service for our clients.

Some of our clients...

MHM - mental health matters logo
Zest logo
George davies turf logo
Able Skills logo
cavendish health logo

Ready to start your journey?

Frequently Asked Questions

Are you currently experiencing one or more of the following?

  • Limited flexibility: Are you struggling with an off-the-shelf solution that does not adapt to your unique business processes?
  • Disparate systems: Facing difficulties seamlessly integrating your systems?
  • Data stored in Excel spreadsheets: Is your data stored in spreadsheets, making it difficult for employees to access the information they need quickly?
  • Lack of scalability: Is your business outgrowing its existing solution, leaving you with a system that cannot keep up with your demands?
  • Accessibility challenges: Is your team encountering difficulty accessing essential information, whether working remotely or on the go, impacting overall employee efficiency?
  • Data security: Are you worried about keeping your data safe?

If any or all of the above challenges sound familiar, it is highly likely that your business could benefit from a bespoke CRM..

Is your current CRM built on Dynamics 365?

If yes, we are happy to help you with whatever you require, consultancy, implementation, managed service and more.

Not using Dynamics 365? No worries. We are happy to discuss the advantages of adopting Dynamics 365 for your Bespoke CRM. With a track record of helping clients move from outdated or unfit systems, we’re confident in our ability to assist you according to your specific needs.

The cost of our Bespoke CRM systems can vary greatly depending on the size of your business, the features you require, and the number of users required for the system. Please get in touch to find out more about our pricing.

To help you get a clearer understanding of what a Bespoke CRM Solution could look like, we have pulled together a couple of examples of systems we have implemented. If you would like to know more, please get in touch.

Charities and Non-profits

We implemented a Bespoke CRM Solution for MacIntyre, improving overall efficiency and optimising their referral and tender management processes.

Key Features:

  • Leads and opportunity functionality
  • Referral and vacancy management
  • Contact management
  • Revenue tracking
  • Power BI integration for advanced dashboards and reports
  • Outlook integration

Membership Organisations

We implemented a CRM solution tailored to fit RMI’s specific features, enabling them to improve overall operational efficiency, data security, and sales.

Key features

  • Member, subscription, renewal, and invoice management
  • Advanced marketing capabilities (email campaigns, tailored real-time customer journeys, and more)
  • Event management
  • Key business process automation
  • Lead and opportunity management
  • Power BI integration
  • Resco integration

Education/ Training Provider

Pragmatiq implemented a bespoke CRM for L.E.A.D Teaching School Hub improving data visibility, productivity and setting L.E.A.D up with a robust system for future growth.

Key features:

  • Stakeholder management (schools, teachers, training providers, local authorities)
  • Course delivery management (attendance tracking, course planning, documents, attendee tracking)
  • Engagement tracking (student and teacher)
  • Reporting and insights
  • Survey sending and tracking
  • Outlook integration
  • Sharepoint integration

These are just a couple of examples and industries that we work in, if you have any questions about these features, or Bespoke CRM implementation please get in touch.

Transform your business with our Bespoke CRM

Please complete the form below and a member of our team will get back to you shortly.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.