Microsoft Dynamics 365

Experience unparalleled support and solutions with Pragmatiq, your trusted Microsoft Dynamics 365 Partner, shaping the future of your business.

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Begin your digital transformation with Dynamics 365

Microsoft Dynamics 365, a suite of intelligent business applications (CRM and ERP), not only empowers you to run your entire business more efficiently but is also highly customisable to ensure the solution fits your unique business requirements.

At Pragmatiq, we specialise in the CRM element of Dynamics 365, covering Sales, Customer Service, Marketing, Field Service, and Project Operations. Our CRM solutions aim to support businesses with lead qualification, sales management, process improvement, relationship building, marketing optimisation, and business insights.

Download our Dynamics 365 guide
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Key Benefits of Microsoft Dynamics 365

One Solution

Unify your data within one platform, and manage everything sales, marketing, customer service and more.

Enhance Productivity

Streamline workflows and boost productivity with integrated tools and automation.

Cost efficient

Tailored Dynamics 365 licensing and modular applications allow you to only pay for what you need.


Easily adapt to changing business needs with flexible and scalable solutions that grow alongside your organisation.

The Dynamics 365 Business Applications: Solutions that drive growth

Dynamics 365 Sales

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Optimise your sales team’s performance with Dynamics 365 Sales, helping sellers close deals faster, build strong customer relations, and guide sales decisions with data-driven insights.

Explore D365 Sales

Dynamics 365 Customer Service

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Elevate customer satisfaction and streamline support operations with Dynamics 365 Customer Service, delivering seamless experiences, resolving queries efficiently, and cultivating lasting customer loyalty.

Explore D365 Customer Service

Dynamics 365 Customer Insights

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Transform your marketing with Dynamics 365 Customer Insights by harnessing powerful features that drive engagement, enhance lead generation, create personalised experiences, & generate customer-specific insights.

Explore D365 Customer Insights – Journeys

Explore D365 Customer Insights – Data

Field Service

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Optimise your field service operations with Dynamics 365 Field Service, empowering your off-site team to deliver exceptional service, increase operational efficiency, and enhance customer satisfaction.

Explore D365 Field Service

Project Operations

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Experience seamless project planning, resource management, financial tracking, and more with Dynamics 365 Project Operations, ensuring the successful delivery of every project.

Explore D365 Project Operations

Who we work with

“We engaged with Pragmatiq to implement Microsoft Dynamics 365 CRM to support our marketing, sales and contract management processes. Our existing CRM system was highly inefficient and lacked the integration and reporting capabilities we needed to help our business grow.

The Pragmatiq team gained a thorough insight into our complex business needs and was able to deliver a system providing the structure, automation, and insight to enable our business to work efficiently, while acting as a strong foundation for future development and integration into our other business applications. They demonstrated expert product knowledge and provided innovative solutions throughout the project and continue to provide high-quality guidance and support over post-go-live managed service.”

Patrik Karwat – Head of Growth Projects at medneo GmbH

Read Case Study
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Leverage advanced AI capabilities with Dynamics 365 Copilot

Copilot is Microsoft’s AI functionality, available within all Dynamics 365 Applications, providing users with the ability to:

  • Reduce time spent on mundane tasks, such as composing emails and creating email and Teams summaries.
  • Harness AI-powered expertise through an interactive chat experience.
  • Expedite campaign creation using natural language, accelerating the process of segment creation and campaign optimisation.
  • Empower your reporting with intelligent insights.
Copilot in Dynamics 365
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Your Dynamics 365 Implementation Partner

Start your Dynamics 365 journey with our complete support every step of the way. As your trusted Dynamics 365 Partner, we provide end-to-end assistance, including implementation, support, project recoveries, consulting, and beyond. Our unwavering commitment to delivering exceptional service and ensuring your success with Dynamics 365 remains steadfast, regardless of your industry or company size.

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Microsoft Dynamics 365 integrates with a wide variety of applications, including Microsoft Power BI.

Microsoft Dynamics 365 integrates with a wide variety of applications, one that we often find extremely useful to our clients is its integration with Power BI.

Key benefits of combining Dynamics 365 and Power BI:

  • Data Analysis: Consolidate data within Dynamics 365 to enhance decision-making processes.
  • Enhanced Visualisation: Utilise Power BI’s visual capabilities within Dynamics 365 to gain clearer insights.
  • Real-time Insights: Access real-time data through interactive Power BI dashboards embedded in Dynamics 365, facilitating informed decision-making.

What other integrations are available? 

Dynamics 365 seamlessly integrates with all products in the Microsoft ecosystem from Customer Voice and Outlook to Power Apps, as well as many third-party applications such as Xero, providing versatile solutions.

dynamics 365 integration with power bi

Dynamics 365 FAQs

Microsoft rolls out ‘wave’ updates twice a year across Dynamics 365 and the Power Platform, bringing a host of new features and capabilities to the applications.

You can find the latest wave updates here:

Alongside the wave releases, regular incremental updates are made to the applications, to ensure your system is always up to date and working on the latest features. 

If Dynamics 365 is hosted on-premises, it means the business purchases the software licenses and the database is stored on their server. This keeps all business data in-house and provides full control of how and where the information is stored. However, this does mean the business is solely responsible for the upkeep and maintenance of the hardware.

Dynamics 365 Cloud/Online is a software-as-a-service (SaaS) application, hosted in the cloud. The data is protected by Microsoft’s secure servers, the solution can be deployed remotely, and no hardware is required. Additionally, D365 online is far more flexible in comparison to on-premise, as users can be scaled up/down easily, as well as having the ability to integrate with other applications simultaneously.

Read more about the differences between Dynamics 365 on-premise and cloud.

Dynamics 365 is part of the Microsoft eco-system, therefore it integrates seamlessly with the Microsoft 365 stack (Word, OneNote, SharePoint, Excel, etc), the Power Platform (Power BI, Power Automate and Power Apps) and other Dynamics 365 applications (Business Central, Finance and Operations, Retail, etc). 

For most other business software outside of the Microsoft eco-system, Dynamics 365 can be integrated with, thanks to its open API. 

Learn more about integrating Dynamics 365 and other business software. 

Both Salesforce and Dynamics 365 have their individual pros and cons, and various reasons as to why you might be better suited to one, more than the other. 

We have written a blog post comparing the solutions, which covers applications, deployment, pricing, integrations, ease of development and business intelligence capabilities. Read the full article here.

Yes, we do. We offer a Fixed-Price Managed Service subscription, where we handle everything from help-desk requests/traditional help-desk support, user training, change requests, technical consultancy, development work and project management. This can be used to phase your deployment, or develop your system to the next level by configuring new features, implementing new workflows and increasing user skills with complementary training. 

Take a look at our support page to understand our offering in more detail.

Start your Dynamics 365 journey today!

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