What is Dynamics 365 Customer Service?
In order to provide the best support for your customers, having the right tools is key. We often see, within customer service teams, that time is wasted passing queries between employees, repeatedly responding to common problems, or searching for previous conversations with customers to follow-up with.
Microsoft Dynamics 365 Customer Service allows businesses to manage their customer service activities from one application, deliver faster and more personalised support, quickly resolve issues, exceed client expectations, and more. Ultimately, ensuring customers get the right support, from the right person is key.
Quick look at Dynamics 365 Customer Service
These images provide an example of what the Dynamics 365 Customer Service interface looks like. However, as the solution is tailored to each organisation, different elements can be created to suit your individual requirements.
For more information about the features and capabilities available within Dynamics 365 Customer Service, please contact us.Contact Us
Benefits of Dynamics 365 Customer Service
Below is an overview of the benefits, and you can read more about them in detail here.
360-degree view of your customers
Empower your employees
Adapt to changing customer needs
Simplify case management
Solution grows with your business
Access from anywhere, at anytime
What some of our clients say...VIEW ALL CASE STUDIES
“They listened, they understood and they made the changes to deliver a system that is both efficient and effective. Communication was effective and regular and I have no qualms in recommending the Pragmatiq team.”
“Thank you Pragmatiq for the work on the Power App for triage in mental health. Thousands of people received therapy months sooner, as the waiting list decreased, and it saved several lives in the first few months.”
“I have found Pragmatiq to be professional, innovative, focused and aligned to our requirements, for this I thank them for a job very well done.”
“We would not be able to function as we currently do without the system Pragmatiq put in place and it provides a platform to continue our growth, rather than be constricted by operational difficulties.”
“Throughout the process, the team were responsive, engaging and worked hard to understand our organisation and unique processes.”
“The after service has been brilliant with the Pragmatiq helpdesk portal, quick to respond and deal with any issues that arose after the system was implemented.”
Frequently Asked Questions
At Pragmatiq we care deeply about every single customer and are there to support your business right from the start. Our skilled technical consultants work closely with you to ensure the bespoke solution we build fit your specific needs and requirements.
To learn more about our team and who we are have a look at our about us page.
At Pragmatiq we have developed our implementation methodology to be the perfect pairing to the technology we offer. Our approach follows several stages, each of which is designed to ensure the successful delivery of your Dynamics 365 solution.
We understand that over time, your business will grow and change, and your needs may shift; the beauty of a bespoke solution is that it can be tailored even after implementation.
At Pragmatiq, we have a Managed Service offering, which allows us to support your business post go-live.
Enquire Now About D365 Customer Service
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