Microsoft Dynamics 365 Customer Service

Provide exceptional customer service by supporting your employees with Dynamics 365 Customer Service


What is Dynamics 365 Customer Service?

In order to provide the best support for your customers, having the right tools is key. We often see, within customer service teams, that time is wasted passing queries between employees, repeatedly responding to common problems, or searching for previous conversations with customers to follow-up with.  

Microsoft Dynamics 365 Customer Service allows businesses to manage their customer service activities from one application, deliver faster and more personalised support, quickly resolve issues, exceed client expectations, and more. Ultimately, ensuring customers get the right support, from the right person is key. 

Omnichannel Capabilities

Engage with your customer from any platform, whether it’s live chat, phone, email, social, or a 3rd-party service

Knowledge Base

Ensure your team have everything they need to provide consistent service and quickly resolve issues, from one centralised application

Case Management

Streamline communication and case management by creating queues and scheduling meetings to help you organise, prioritise, and monitor your work tasks

Intelligence Capabilities

Leverage intelligence capabilities to optimise your staffing levels or allocate resources based on trending issues and skills required 

Customer Service Hub

Simplified, easy-to-use interface optimised to ease your day-to-day case and knowledge management activities

Entitlements & SLAs

Track support usage and ensure that service commitments are being met in a timely manner

Agent desktop

A multisession desktop experience, showing transcripts, case history, contact details and more, providing an end-to-end client profile

Intelligent Routing

A combination of AI models and rules provides functionality that assigns incoming service request to the best-suited agents

Quick look at Dynamics 365 Customer Service

These images provide an example of what the Dynamics 365 Customer Service interface looks like. However, as the solution is tailored to each organisation, different elements can be created to suit your individual requirements.

For more information about the features and capabilities available within Dynamics 365 Customer Service, please contact us.

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Benefits of Dynamics 365 Customer Service

Below is an overview of the benefits, and you can read more about them in detail here.

360-degree view of your customers

Empower your employees

Adapt to changing customer needs

Simplify case management

Solution grows with your business

Access from anywhere, at anytime

What some of our clients say...


Frequently Asked Questions

At Pragmatiq we care deeply about every single customer and are there to support your business right from the start. Our skilled technical consultants work closely with you to ensure the bespoke solution we build fit your specific needs and requirements.

To learn more about our team and who we are have a look at our about us page.

At Pragmatiq we have developed our implementation methodology to be the perfect pairing to the technology we offer. Our approach follows several stages, each of which is designed to ensure the successful delivery of your Dynamics 365 solution.

Learn more about our implementation methodology.

We understand that over time, your business will grow and change, and your needs may shift; the beauty of a bespoke solution is that it can be tailored even after implementation.

At Pragmatiq, we have a Managed Service offering, which allows us to support your business post go-live.

Enquire Now About D365 Customer Service

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