Microsoft Dynamics 365 for Charities

“BSLBT commissions external production companies to make broadcast television programmes in British Sign Language (BSL) which are then shown on Film4 and Together TV as well as on our BSL Zone website. Our previous approach to documents relating to all our commissions and programmes was fragmented and inefficient, so we approached Pragmatiq to develop a bespoke CRM solution for us.

Dynamics 365 was recommended and fits in perfectly with our MS 365 landscape. Pragmatiq listened, made some suggestions, and then provided a very clear path with regular meetings and support. The solution they created has made a big difference and has become the main hub for all our documentation. On top of that, all the data is clearly controlled according to the job roles within our organisation.

We would strongly recommend Pragmatiq for a bespoke CRM solution using Dynamics 365.”

“We undertook an extensive procurement process to find the right provider. It was clear that Pragmatiq understood our organisation and needs in a way that other providers didn’t. We have been working with them now for a few months and have been delighted with their approach and commitment to getting things right. The whole team is professional, engaged, and reliable and I look forward to working with them again on future developments.”

“We commissioned Pragmatiq to provide us with a bespoke Customer Relationship Management (CRM) system using Microsoft Dynamics. The team at Pragmatiq very quickly gained a thorough understanding of our complex delivery model and created a solution that has had a positive impact and really added value to our work. Pragmatiq were focused in their approach and delivered to tight timescales, as well as being a pleasure to work with.”

“Before partnering with Pragmatiq, our organisation was previously working with a healthcare platform that did not meet our needs. Pragmatiq worked closely with us to understand our needs and implemented a solution that is tailored to our unique processes. We have seen improvements across various areas in the organisation as a result, but crucially, this system has streamlined our referral process. We have found Pragmatiq easy to work with and are really pleased with our system, so would be happy to recommend them to other organisations.”

“We have had a number of large-scale CRM systems in place as an organisation for quite some time, and wanted to find ways of modernising and combining some of these systems. After doing lots of internal work to understand our requirements, we reached out to a number of CRM providers and found Pragmatiq were both warm to our project and us as an organisation.

After spending a useful period of time in pre-sales with Pragmatiq, we decided to use them as our partner in this ambitious project for us and were pleased to have the oversight of their senior staff to help get the project off the ground.

As with any project of this scale, we have hit a number of bumps in the road, and how we thought the project would run, both in terms of complexity and timelines, has changed and extended in the discovery and build phase. However, Pragmatiq have lived up to their name throughout that journey, being flexible and approachable to find ways forward both technically and financially which has been appreciated.”