Improving Efficiency at British Sign Language Broadcasting Trust (BSLBT)

British Sign Language Broadcasting Trust Case Study

Pragmatiq worked with the British Sign Language Broadcasting Trust to move away from manual, time-consuming processes to a bespoke CRM solution that has improved overall efficiency across the organisation, providing a stable platform for future growth and ensuring better outcomes in their operations.

Background & Challenges

Background:

BSLBT commissions television programmes made in British Sign Language, established in 2008 to facilitate sign language provision on qualifying channels.

Challenges:

Disparate systems: Operated with disparate systems and relied on spreadsheets.
Manual processes: Time-consuming processes for daily information access and reporting.
Duplication of work: Hours lost due to duplicated efforts across disconnected systems.
Lack of automation: Limited automation, especially critical for managing expiring TV rights and contracts.
Email management: Extensive admin time managing emails between BSLBT and production companies.
Knowledge reliance: Heavy reliance on employee knowledge and expertise.

The Solution & Implementation

Discovery and Planning:

Pragmatiq conducted a detailed analysis of BSLBTs requirements and designed a customised solution leveraging Microsoft Dynamics 365.

Execution:

Centralised database: Implemented Microsoft Dynamics 365 for a centralised database solution.
Customisation: Tailored Dynamics 365 to manage Programme and Stakeholder Management effectively.
Integration: Connected with existing tools like Microsoft Teams, Outlook, and SharePoint.
Dashboard reporting: Established role-specific dashboard reporting for daily data analysis.
Proactive tracking: Enabled proactive tracking of interactions with production companies.

“BSLBT commissions external production companies to make broadcast television programmes in British Sign Language (BSL) which are then shown on Film4 and Together TV as well as on our BSL Zone website. Our previous approach to documents relating to all our commissions and programmes was fragmented and inefficient, so we approached Pragmatiq to develop a bespoke CRM solution for us.

Dynamics 365 was recommended and fits in perfectly with our MS 365 landscape. Pragmatiq listened, made some suggestions, and then provided a very clear path with regular meetings and support. The solution they created has made a big difference and has become the main hub for all our documentation. On top of that, all the data is clearly controlled according to the job roles within our organisation.

We would strongly recommend Pragmatiq for a bespoke CRM solution using Dynamics 365.”

Caroline Fearon Head of Operations at British Sign Language Broadcasting Trust

The Outcomes

Single source of information: Overcame inconsistencies with integrated spreadsheets.
Improved information access: Enhanced visibility and access to critical information.
Reduced admin time: Streamlined operations led to more focused employees.
Scalable platform: Provided a customisable, stable platform for future growth.
Enhanced insight: Utilised robust reporting capabilities for better operational control.

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Improving Efficiency at British Sign Language Broadcasting Trust (BSLBT)

Background & Challenges

The Solution & Implementation

The Outcomes

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