Dynamics 365 for Healthcare
Improve the efficiency of your Health and Social Care Organisation
To support the needs of health and social care providers, we recognise that a CRM solution is required to manage various elements of an organisation. Built on Microsoft Dynamics 365, our software provides you with a 360-degree view of patients’ information, documents, tasks & activities, key metrics, and more across the healthcare ecosystem. As a result, organisations are more efficient and can spend more time delivering quality care.
Benefits of our Health & Social Care CRM
Key Features of Dynamics 365 for Healthcare
- Manage all data in a centralised system – Our solution enables healthcare providers to manage their practices effectively. By managing all data in a centralised system, key information and records can be found quickly, as opposed to searching multiple databases/spreadsheets.
- Manage all patient information – Track all patient information including current conditions, medical history, medication, tests, appointments, communication preferences, etc.
- Access across the healthcare ecosystem – Access records across your healthcare ecosystem to deliver an exceptional patient experience and increase internal productivity. Manage information between healthcare professionals, various sites, caregivers, employees and referral networks.
- Security and compliance – Securely store sensitive client data that is fully compliant with strict industry regulations. Role-based permissions mean that users only have access to what is required and your organisation is fully in control of the data at all times.

- Automatic reminders – Keep track of all tasks and follow-ups with automatic reminders within the system, linked to relevant records and documents.
- User-friendly interface – The user-friendly interface allows information to be reviewed and accessed quickly. Key data relating to a client can be seen at a glance, saving time going through multiple records. As a result, more time to be spent on quality care.
- Real-time data – Complete visibility of your healthcare organisation and key performance metrics, so you can track what areas are performing well and which require further development.
- Access information on any device – Access information anytime, anywhere, on any device. Ensure that care-givers can access crucial records and documentation, whether they are in the surgery or on client visits.

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Some Health and Social Care Organisations we have supported…
ECG Training
ECG is a healthcare training provider, based in Milton Keynes, that offers mandatory, clinical, and soft skills training required for healthcare professionals working in primary or secondary care. Courses are delivered onsite or online and open courses are available nationwide. ECG Training is now in its 17th year and has seen significant growth due to the COVID-19 Pandemic and the increase in healthcare professionals requiring training. Pragmatiq implemented a Bespoke Training Management Solution which has transformed the course management process for ECG.
Solutions Social Care (SSC)
Solutions Social Care (SSC) is an established provider of services to children and adults with autism, learning disabilities, and complex needs. They are registered with the Care Quality Commission (CQC) regarding personal care services and also offer a wide range of services delivering bespoke activities involving residential, supported living, day service, outreach, and community-based activities. Working across all areas of London and Hertfordshire, they recognised that a centralised solution would enhance efficiency across the organisation and ultimately, allow them to support more people who require their services.