To support the needs of health and social care providers, we recognise that a CRM solution is required to manage various elements of an organisation. Built on Microsoft Dynamics 365, our software provides you with a 360-degree view of patients’ information, documents, tasks & activities, key metrics, and more across the healthcare ecosystem. As a result, organisations are more efficient and can spend more time delivering quality care.
Benefits of our Health & Social Care CRM
Key Features of Dynamics 365 for Healthcare
- Manage all data in a centralised system – Our solution enables healthcare providers to manage their practices effectively. By managing all data in a centralised system, key information and records can be found quickly, as opposed to searching multiple databases/spreadsheets.
- Manage all patient information – Track all patient information including current conditions, medical history, medication, tests, appointments, communication preferences, etc.
- Access across the healthcare ecosystem – Access records across your healthcare ecosystem to deliver an exceptional patient experience and increase internal productivity. Manage information between healthcare professionals, various sites, caregivers, employees and referral networks.
- Security and compliance – Securely store sensitive client data that is fully compliant with strict industry regulations. Role-based permissions mean that users only have access to what is required and your organisation is fully in control of the data at all times.
- Automatic reminders – Keep track of all tasks and follow-ups with automatic reminders within the system, linked to relevant records and documents.
- User-friendly interface – The user-friendly interface allows information to be reviewed and accessed quickly. Key data relating to a client can be seen at a glance, saving time going through multiple records. As a result, more time to be spent on quality care.
- Real-time data – Complete visibility of your healthcare organisation and key performance metrics, so you can track what areas are performing well and which require further development.
- Access information on any device – Access information anytime, anywhere, on any device. Ensure that care-givers can access crucial records and documentation, whether they are in the surgery or on client visits.
Some Health and Social Care Organisations we have supported…
ECG is a healthcare training provider, based in Milton Keynes, that offers mandatory, clinical, and soft skills training required for healthcare professionals working in primary or secondary care. Courses are delivered onsite or online and open courses are available nationwide. ECG Training is now in its 17th year and has seen significant growth due to the COVID-19 Pandemic and the increase in healthcare professionals requiring training. Pragmatiq implemented a Bespoke Training Management Solution which has transformed the course management process for ECG.
Solutions Social Care (SSC)
Solutions Social Care (SSC) is an established provider of services to children and adults with autism, learning disabilities, and complex needs. They are registered with the Care Quality Commission (CQC) regarding personal care services and also offer a wide range of services delivering bespoke activities involving residential, supported living, day service, outreach, and community-based activities. Working across all areas of London and Hertfordshire, they recognised that a centralised solution would enhance efficiency across the organisation and ultimately, allow them to support more people who require their services.
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“We have been very impressed with the new CRM and feel it is fit for purpose and has given us specific functionality, with possibilities to add to the system. Pragmatiq are organised and professional in their approach and I would not hesitate in recommending them.”
“The whole team is professional, engaged and reliable and I look forward to working with them again on future developments.”
“The Pragmatiq team demonstrated expert product knowledge and provided innovative solutions throughout the project and continue to provide high-quality guidance and support over post go-live managed service.”
“It was clear that an off-the-shelf package wouldn’t give us the security, efficiency, and ease of use that our Dynamics system would.”
“The Pragmatiq technical team ran with a large project and its fair to say now know our business inside out. Their ability to understand what we do and how we do it having only seen it from an ‘IT perspective’ was and still is impressive. We would highly recommend Pragmatiq.”
“Pragmatiq are a trusted and dynamic CRM partner. They have provided quick, flexible and innovative solutions to the challenges we’ve given them whilst being professional and supportive.”
“They have really listened – and worked hard to understand who we are and what we want to achieve. I cannot recommend them highly enough and am very glad we chose them.”
“Pragmatiq worked to tight and fixed timescales to complete a focused delivery which had real business value.”
“Pragmatiq were focused in their approach and delivered to tight timescales, as well as being a pleasure to work with.”
“The strengths of Pragmatiq lie in their team who take time and care to help you define your needs before using their considerable technical expertise to create workable solutions that add business value. I would recommend Pragmatiq as a partner to anyone considering Microsoft Dynamics for their business.”
“The dedication, knowledge and customer service shown to the delivered projects has been exceptional and their innovative approach to business is inspiring.”
“From the start, Pragmatiq considered our collective and individual needs and delivered an effective and impactful solution.”
“They listened, they understood and they made the changes to deliver a system that is both efficient and effective. Communication was effective and regular and I have no qualms in recommending the Pragmatiq team.”
“The after service has been brilliant with the Pragmatiq helpdesk portal, quick to respond and deal with any issues that arose after the system was implemented.”
“I have found Pragmatiq to be professional, innovative, focused and aligned to our requirements, for this I thank them for a job very well done.”
“We are a fast-growing business requiring a system that is able to keep up with the pace and provide us with quick processes, reports and dashboards for all departments. We have worked closely with the team for over 12 months and we are over the moon with where we currently are.”
“The team at Pragmatiq provided us with a platform that not only works for all our Associations and their individual requirements but one that will grow with us as an organisation.”
“The results were quick and impressive. Offering us a totally up to date platform with all of the automation we had originally asked for. We are keen to continue to work with Pragmatiq and look to develop the system again in the future.”
“We would not be able to function as we currently do without the system Pragmatiq put in place and it provides a platform to continue our growth, rather than be constricted by operational difficulties.”
“Thanks to Pragmatiq, we now have a bespoke system that has been tailored to our specific needs and is fully integrated with Microsoft Dynamics.”
“They worked in a professional manner throughout the project, paid attention to detail and were accommodating to our tight timescales.”