At Pragmatiq we have developed our implementation methodology to be the perfect pairing to the technology we offer. Our tailored approach ensures successful delivery of your Dynamics 365 solution and as a Microsoft Gold Partner we are committed to exceeding your expectations when delivering your business solution.
Our Implementation Methodology
Our Steps:
Discover the steps we take during our methodology process.
This is the scoping phase of a project, where we get under the skin of your business, understand your processes, what you are looking to achieve, and start to demonstrate how we can translate those requirements into an overall solution.
During scoping, our technical experts learn about your business to learn about your business, how it currently operates, and gain an understanding of what you are hoping to achieve (you can read more about this here). Scoping allows us to gain the knowledge needed to demonstrate how we can translate your requirements into an overall solution, prepare a project outline and provide accurate costs.
This is where we work with the client to formulate the project plan, set up our internal systems for managing the project and onboard the client. We then have a project kick-off meeting with the core project team to align on the methodology, the way of working and expectations throughout the process.
Each project is logically split up into workstreams that are treated independently. Workstreams follow an iterative process of design workshops, where detailed requirements are discussed and mapped out, configuration workshops – where we configure the CRM based on requirements and configuration review meetings where you review what we have configured. At the end of a stream is User Acceptance testing and any outstanding tasks get added to the overall punchlist for the project.
In this phase, the end-to-end solution is reviewed and thoroughly tested. We also prepare training material and deliver the required training package (admin, super-user, end-user, etc).
We then proceed to Go-Live. Activities in this stage involve configuring the live system, migrating the solution, data migration. There is a hyper-care period defined, where we are on-hand to support with any issues during go-live.
Post Go-Live we provide a Managed Service Offering and a platform that handles everything from help-desk requests/traditional help-desk support, user training, change requests, project management, technical consultancy and development work.
Remote Project Delivery
Our Delivery Model enables us to deliver any project requirements remotely, from Scoping through to Go-Live and beyond.
- Manageable sessions – sessions are delivered in 1-2hrs, with a break of 2hrs between online workshops. This enables us to organise the participants more effectively and ensure individuals are only attending sessions relevant to them
- Calls over video conference software i.e Microsoft Teams
- AS-IS and TO-BE process will be mapped using software that can be viewed by all participants during the online sessions
- Pragmatiq will remotely demo key elements of the system/technology related to the workshop topic
Why choose Pragmatiq?
There are lots of reasons we could give to answer the question “Why should you choose Pragmatiq?” however, below we detail three of the key things we believe make us stand out…
Microsoft Gold Partner
We are a Microsoft Gold Partner, attaining the highest certification available for Microsoft Partners, which is only held by a small percentage of Partners both in the UK and worldwide.
Being a Gold Partner demonstrates our commitment to delivering the best service for our clients, the skill level of our technical team and our experience implementing successful
projects across the Microsoft ecosystem.
What our clients say...
VIEW CASE STUDIES“As a company, we often talk about collaboration and partnership working. This project was most definitely a real partnership to achieve a system which will help us to change the way in which we communicate with schools and delegates, supporting the customer segmentation, targeted marketing and future engagement with our work.”
“I have found Pragmatiq to be professional, innovative, focused and aligned to our requirements, for this I thank them for a job very well done.”
“The Pragmatiq team demonstrated expert product knowledge and provided innovative solutions throughout the project and continue to provide high-quality guidance and support over post go-live managed service.”
“We would not be able to function as we currently do without the system Pragmatiq put in place and it provides a platform to continue our growth, rather than be constricted by operational difficulties.”
“Pragmatiq each project with an open mind and a desire to find the most logical and cost-effective solutions. Along with their product knowledge and attention to detail, we are confident that our system is in safe hands.”
“The strengths of Pragmatiq lie in their team who take time and care to help you define your needs before using their considerable technical expertise to create workable solutions that add business value. I would recommend Pragmatiq as a partner to anyone considering Microsoft Dynamics for their business.”
“We are a fast-growing business requiring a system that is able to keep up with the pace and provide us with quick processes, reports and dashboards for all departments. We have worked closely with the team for over 12 months and we are over the moon with where we currently are.”
“They have really listened – and worked hard to understand who we are and what we want to achieve. I cannot recommend them highly enough and am very glad we chose them.”
“From the start, Pragmatiq considered our collective and individual needs and delivered an effective and impactful solution.”
“Pragmatiq are a trusted and dynamic CRM partner. They have provided quick, flexible and innovative solutions to the challenges we’ve given them whilst being professional and supportive.”
“The Pragmatiq technical team ran with a large project and its fair to say now know our business inside out. Their ability to understand what we do and how we do it having only seen it from an ‘IT perspective’ was and still is impressive. We would highly recommend Pragmatiq.”
“Pragmatiq worked to tight and fixed timescales to complete a focused delivery which had real business value.”
“Pragmatiq were focused in their approach and delivered to tight timescales, as well as being a pleasure to work with.”
“The whole team is professional, engaged and reliable and I look forward to working with them again on future developments.”
“It was clear that an off-the-shelf package wouldn’t give us the security, efficiency, and ease of use that our Dynamics system would.”
“The dedication, knowledge and customer service shown to the delivered projects has been exceptional and their innovative approach to business is inspiring.”
“They listened, they understood and they made the changes to deliver a system that is both efficient and effective. Communication was effective and regular and I have no qualms in recommending the Pragmatiq team.”
“The after service has been brilliant with the Pragmatiq helpdesk portal, quick to respond and deal with any issues that arose after the system was implemented.”
“The team at Pragmatiq provided us with a platform that not only works for all our Associations and their individual requirements but one that will grow with us as an organisation.”
“The results were quick and impressive. Offering us a totally up to date platform with all of the automation we had originally asked for. We are keen to continue to work with Pragmatiq and look to develop the system again in the future.”
“We have been very impressed with the new CRM and feel it is fit for purpose and has given us specific functionality, with possibilities to add to the system. Pragmatiq are organised and professional in their approach and I would not hesitate in recommending them.”
“Thanks to Pragmatiq, we now have a bespoke system that has been tailored to our specific needs and is fully integrated with Microsoft Dynamics.”
“They worked in a professional manner throughout the project, paid attention to detail and were accommodating to our tight timescales.”
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