Our Mental Health CRM enables organisations to manage and track patient records, correspondences, stakeholders, referrals, and more, all from within a single system. This supports your employees and volunteers with efficiency and ultimately drives better service.
There are many challenges that mental health organisations may face within their organisation such as manual processes, expensive legacy systems, and much more. Our bespoke CRM Solution addresses these issues and more, offering an ideal choice for the industry.
Talking Matters Sefton (TMS) is a confidential service under the national IAPT program, aiding individuals 16 and above in South Sefton, Southport, and Formby with common mental health challenges.
Challenge: TMS current system did not match their specific needs, causing a time-consuming referral process due to the partially manual nature of the system. They required a new solution in a short time period that would be ready to use immediately.
Solution: Pragmatiq built a Bespoke CRM Solution that displayed all information (referrals, worklist, etc.) in an easy-to-manage overview, all within one system. Additionally, Dynamics 365 Customer Voice integration enabled the survey referral process to be automated reducing administrative time spent on this.
Benefits:
“Pragmatiq were focused in their approach and delivered to tight timescales, as well as being a pleasure to work with.”
“Thank you Pragmatiq for the work on the Power App for triage in mental health. Thousands of people received therapy months sooner, as the waiting list decreased, and it saved several lives in the first few months.”
“The after service has been brilliant with the Pragmatiq helpdesk portal, quick to respond and deal with any issues that arose after the system was implemented.”
“It was clear that an off-the-shelf package wouldn’t give us the security, efficiency, and ease of use that our Dynamics system would.”
“The results were quick and impressive. Offering us a totally up to date platform with all of the automation we had originally asked for. We are keen to continue to work with Pragmatiq and look to develop the system again in the future.”
“We undertook an extensive procurement process to find the right provider. It was clear that Pragmatiq understood our organisation and needs in a way that other providers didn’t. We have been working with them now for a few months and have been delighted with their approach and commitment to getting things right. The whole team is professional, engaged, and reliable and I look forward to working with them again on future developments.”
“They have really listened – and worked hard to understand who we are and what we want to achieve. I cannot recommend them highly enough and am very glad we chose them.”
What sets Pragmatiq apart?
A consultative focus
Initially taking the technology out of the conversation, we work closely with you and your training business to understand processes, challenges and future goals. From this, we are able to advise you on the right solution that is tailored to your specific requirements. The customer’s business model is always our starting point and we are uncompromising in our approach to be more than just a ‘technology company’.
We are passionate and we care
We are passionate about what we do and head into work every day excited about working with our customers and what we can achieve. We recognise if you like what you do, you will do it better and deliver to a higher standard.
Simple language
Often IT resources cannot translate ‘technical jargon’ which is a common barrier. Our consultants are not only technically capable, but are able to identify business challenges and explain how they can be solved in simple language.
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