Software to support your mental health organisation
Our Mental Health CRM software enables businesses to organise and manage patient records, correspondence, stakeholders, referrals, and more, in order to increase efficiency and ultimately deliver a better service.
Common Challenges Mental Health Organisations Face:
- Difficulty finding a modern, useable scalable and customised system that suits your processes
- Currently using an expensive legacy system, or one that is poorly implemented or ill-fitting
- Heavily reliant on spreadsheets, multiple data silos and word documents
- Current system/processes make day-to-days harder and tasks could be performed more efficiently
- Manual processes and inconsistent communication with service users
Key Features
Stakeholder management
- Track funders and referrers and manage engagement with them
- 360-degree view of service user/client including all associated interactions, referrals, sessions, outcom
- Track connections between the client and external stakeholders (e.g., CCG, Local Authority, GP, Next of Kin)
- Track client medication
Referral management
- Create referrals manually or from website submissions directly by referrers
- Track funding arrangements and decisions
- Track initial assessments
Service Delivery/Episode Tracking
- Sessions booked and attended
- Discharge process
Outcome tracking
- Utilising Customer Voice survey capability to send, capture, store and analyse Core 10 outcome measures
- Automate the sending of core 10 on a regular basis
- Analyse responses to identify trends for each client
Correspondence
- Use Email and SMS templates to provide consistent interactions
Mobility
- Full feature mobile app, providing full solution features on mobile or tablet
Reporting
- Workload management dashboards to track daily tasks
- Power BI management dashboard to provide insight into data captured
Benefits of our Mental Health Management Software
Some Mental Health Organisations we have supported…
Talking Matters Sefton
Talking Matters Sefton (TMS) is part of the national Improving Access to Psychological Therapies (IAPT) programme. It is a free, confidential service designed to help anyone aged over 16 in the South Sefton, Southport, and Formby areas to deal with common mental health difficulties. These may include depression, anxiety, panic, phobia, obsessive-compulsive disorder (OCD), or post-traumatic stress disorder.
The service is overseen by the organisation Mental Health Matters, who recognised that their current setup did not meet the needs of Talking Matters Sefton and reached out to Pragmatiq.
Arthur Ellis: Mental Health Support
Arthur Ellis: Mental Health Support is an organisation, providing support to both children & adults to help recover, manage and maintain their mental health. The organisation recognises that only 1 in every 8 adults receive treatment for their mental health, and nationally, 75% of all children and young people are unable to access any support at all.
In 2017, Arthur Ellis was founded to help the nation become #IndependentFromIllness. Since then, the organisation has grown to support people across the country and has recognised the need to implement a Custom Business Solution to assist their growth.
What our clients say...
VIEW ALL CASE STUDIES“Pragmatiq were focused in their approach and delivered to tight timescales, as well as being a pleasure to work with.”
Natalie MacPherson
Development Director at MacIntyre
“The whole team is professional, engaged and reliable and I look forward to working with them again on future developments.”
Kerry Evans
CEO at Brighton Therapy Centre
“The results were quick and impressive. Offering us a totally up to date platform with all of the automation we had originally asked for. We are keen to continue to work with Pragmatiq and look to develop the system again in the future.”
Carren Bell
Founder of Lagan's Foundation
“It was clear that an off-the-shelf package wouldn’t give us the security, efficiency, and ease of use that our Dynamics system would.”
Jon Manning
Chairman & CEO at Arthur Ellis Mental Health Support
“They have really listened – and worked hard to understand who we are and what we want to achieve. I cannot recommend them highly enough and am very glad we chose them.”
Ron Overton
Chief Executive at Transitions UK
“From the start, Pragmatiq considered our collective and individual needs and delivered an effective and impactful solution.”
Tristan Pattison
General Manager at International Hair Cosmetics
“The Pragmatiq team demonstrated expert product knowledge and provided innovative solutions throughout the project and continue to provide high-quality guidance and support over post go-live managed service.”
Patrik Karwat
Head of Growth Projects at medneo GmbH
“As a company, we often talk about collaboration and partnership working. This project was most definitely a real partnership to achieve a system which will help us to change the way in which we communicate with schools and delegates, supporting the customer segmentation, targeted marketing and future engagement with our work.”
Sophie Hayes-Watson
Operations Manager at L.E.A.D Teaching School Hub
“The Pragmatiq technical team ran with a large project and its fair to say now know our business inside out. Their ability to understand what we do and how we do it having only seen it from an ‘IT perspective’ was and still is impressive. We would highly recommend Pragmatiq.”
Tom Roberts
Managing Director at Moorgate Finance
“Pragmatiq are a trusted and dynamic CRM partner. They have provided quick, flexible and innovative solutions to the challenges we’ve given them whilst being professional and supportive.”
Sarah Randall
Head of Operations and MI Systems at Buckinghamshire Business First
“Pragmatiq worked to tight and fixed timescales to complete a focused delivery which had real business value.”
Nick Breeds
Assistant Director - Solutions Delivery at NHS Blood and Transplant Unit
“Pragmatiq each project with an open mind and a desire to find the most logical and cost-effective solutions. Along with their product knowledge and attention to detail, we are confident that our system is in safe hands.”
Jon Hare
Partner at Ooda
“The strengths of Pragmatiq lie in their team who take time and care to help you define your needs before using their considerable technical expertise to create workable solutions that add business value. I would recommend Pragmatiq as a partner to anyone considering Microsoft Dynamics for their business.”
Pranav Sharman
Sales Director at FFE
“The dedication, knowledge and customer service shown to the delivered projects has been exceptional and their innovative approach to business is inspiring.”
James Wootton
Head of Commercial Sales at Wasps Rugby
“They listened, they understood and they made the changes to deliver a system that is both efficient and effective. Communication was effective and regular and I have no qualms in recommending the Pragmatiq team.”
Ian Deacon
Channel and Operations Director at Fotech Group Limited
“The after service has been brilliant with the Pragmatiq helpdesk portal, quick to respond and deal with any issues that arose after the system was implemented.”
Gillian Croxford
Assistant Clerk (Membership) at The Drapers' Company
“We are a fast-growing business requiring a system that is able to keep up with the pace and provide us with quick processes, reports and dashboards for all departments. We have worked closely with the team for over 12 months and we are over the moon with where we currently are.”
Clara Travers
Head of Operations at ECG Training
“I have found Pragmatiq to be professional, innovative, focused and aligned to our requirements, for this I thank them for a job very well done.”
George Davies
Company Director at George Davies Turf Ltd
“The team at Pragmatiq provided us with a platform that not only works for all our Associations and their individual requirements but one that will grow with us as an organisation.”
Chris Thomas
Finance Director at The Retail Motor Industry Federation
“We have been very impressed with the new CRM and feel it is fit for purpose and has given us specific functionality, with possibilities to add to the system. Pragmatiq are organised and professional in their approach and I would not hesitate in recommending them.”
Buko Esegbona
Director of Children & Adult Services at Solutions Social Care
“We would not be able to function as we currently do without the system Pragmatiq put in place and it provides a platform to continue our growth, rather than be constricted by operational difficulties.”
Richard Haigh
Managing Director at Brand Finance
“Thanks to Pragmatiq, we now have a bespoke system that has been tailored to our specific needs and is fully integrated with Microsoft Dynamics.”
Angela de Klerk
Business Development / Head of Marketing at Impact Handling
“They worked in a professional manner throughout the project, paid attention to detail and were accommodating to our tight timescales.”
Anders Lonnebjerg
Head of Department - Business Engagement and Applications at MHI Vestas Offshore Wind
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