Microsoft Dynamics 365 Support

Maximise the value of your solution

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With our Fixed-Price Managed Service offering, Pragmatiq handles everything from helpdesk requests/traditional helpdesk support, user training, change requests, technical consultancy, development work and project management, as your dedicated Managed Support Partner. 

These hours can be used to phase your deployment or develop your system to the next level by configuring new features, implementing new workflows, increase user skills with training, and more. 

Key benefits of our Managed Services Support

Get more out of your technology

New functions, integration work, new processes or delivering the next phase, make sure you’re getting the most out of your system 

Access to a mix of Technical and Functional resource

Direct access to a mix of Technical and Functional resource to handle helpdesk requests 

Help with all your requirements

In-depth assistance and consultancy across your requirements. As the hours are already banked, the process from enquiry through to work beginning, is much quicker 

What is included?

  • Access directly to Technical and Functional Consultants through the Helpdesk 
  • Projects, help-desk requests, user training, implementing change requests, project management, technical consultancy and development work can be flexibly requested 
  • Monthly roll-over of hours 
  • Resolve issues and get answers to Dynamics 365 questions with the expert phone, email and remote dial-in support at no additional cost 
  • Account Management included in this package – Regular calls and meetings. Official quarterly review calls and a face-to-face meeting with Account Manager and Technical Director every 6 months to discuss strategy/roadmap 
  • Proactive advice and recommendations around new updates, licensing changes, compulsory upgrades 

Microsoft Gold Partner

We are a Microsoft Gold Partner, attaining the highest certification available for Microsoft Partners, which is only held by a small percentage of Partners both in the UK and worldwide.

Being a Gold Partner demonstrates our commitment to delivering the best service for our clients, the skill level of our technical team and our experience implementing successful
projects across the Microsoft ecosystem.

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What our clients say...

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