Microsoft Dynamics 365

Drive Performance with Dynamics 365 Sales Forecasting

Amelie Streller,

March 22nd, 2024

4 min read

Informed, strategic decisions are crucial to any business’ growth and success. However, without the correct software in place, making these choices can be a challenge. To help overcome this, the forecasting functionality within Dynamics 365 Sales can accurately predict revenue for a given time period and supports businesses to better predict future forecasting.

Within the forecasting feature, there are several out-of-the-box capabilities that enable quick and easy configuration. Additional customisations can also be made to ensure individual business needs are met. 

Key Benefits of using Dynamics 365 Sales Forecasting

  • Easily track performance against targets, estimate total revenue and identify business risk factors 
  • Identify whether reallocation of resources is necessary from predicted revenue data 
  • Managers can track individual sales performance against quotas to proactively provide training 
  • Improve team collaboration by easily understanding where a colleague might need support in closing deals  
  • Adapt and change strategies if revenue estimations are below expectations 

Dynamics 365 forecasting functionaliy

Dynamics 365 Sales Forecasting Key Features

  • Forecasting is available in Dynamics 365 Sales under the “Performance” section. This uses data already available within your CRM system and provides users with a visual aid for sales goals
  • A forecast can be set up based on goals for revenue or quantity, and they can be based on organisation structure, territory or product
  • Forecasts are kept up to date through manual recalculations or automation, for 30 days after the forecasting period ends
  • Users can drill down into the data and see all records associated with the results show

Forecast in Dynamics 365 - all opportunities

  • Capability to have both currency and quantity data types
  • The system has the capacity to store up to 50 forecasts at one time, with the possibility of 6 active forecasts at any one time
  • Possibility to upload a JavaScript library to the forecast for more advanced configuration i.e. setting error notifications, disabling fields and preventing saving (if required conditions set are not met, such as incorrect date range)
  • System Administrators and Forecast Managers can choose who can access the forecast
  • Users can filter forecasts to display specific opportunities, that meet the conditions you want to focus on (such as those for a specific sales team or opportunities of a certain value)
  • Visualise opportunities in the sales pipeline, in Kanban View. You can easily see all opportunities that are managed by a specific seller, sorted into categories such as pipeline, best case, omitted, won or lost

My team's quarterly forecast in dynamics 365

Configuring the Forecast within Dynamics 365 Sales

The flowchart below displays the necessary steps for the configuration of a forecast, accessible from the Sales Hub within Dynamics 365.

Configuring the Forecast within Dynamics 365 Sales

Within the Sales Forecasting tool there are three out of the box templates:

Org Chart

  • Projections based on an individual organisation reporting structure using an Opportunity entity structure


  • Projections based on specific product lines based on the standard Opportunity Product entity in Dynamics 365


  • Projections and reports based on sales regions and teams using the Opportunity entity structure

These templates can be used to streamline the configuration of a forecast, allowing the user to skip some parts of the custom setup.

It is also worth noting that the license required for Sales Forecasting in Dynamics 365 is the Dynamics 365 Sales Enterprise license.

Once configured a sales forecast can be found in the Forecast tab.

If you are interested in Dynamics 365 Sales Forecasting, please get in touch by emailing us, or calling us on 01908 038110. Alternatively, fill out the form below and a member of our team will be in touch shortly.


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