Dynamics 365 Customer Voice

Create surveys, track responses and enhance relationships

What is Dynamics 365 Customer Voice?

Dynamics 365 Customer Voice is a feedback management solution that helps organisations collect, understand, and respond to feedback from customers, employees, or stakeholders. By turning responses into actionable insights, you can improve experiences, strengthen relationships, and make informed business decisions.

Are you facing these feedback challenges?

Struggling to collect feedback consistently across multiple channels.

Limited insight into customer or employee sentiment.

Low response rates or poor engagement with existing surveys.

Difficulty analysing feedback and identifying actionable insights.

Challenges integrating feedback with other business systems for timely action.

Speak to an expert

Benefits of Dynamics 365 Customer Voice

Real-time feedback collection

Collect responses via email, SMS, web links, QR codes, or embedded surveys.

Actionable insights

Use dashboards, sentiment analysis, and metrics like NPS and CSAT to understand trends and act quickly.

Improved experiences

Respond proactively to issues and tailor services based on feedback to enhance customer and employee satisfaction.

Seamless integration

Connect feedback to Dynamics 365 apps like Sales, Marketing, Customer Service, and Power Platform workflows for automation and better decision-making.

Scalable and flexible

Suitable for organisations of all sizes, Customer Voice scales with your business and feedback strategy.

Key features of Dynamics 365 Customer Voice

Survey creation & templates: Build surveys from scratch or use ready-made templates for customer feedback, service visits, or order delivery.
Customisation & branching: Personalise surveys with branching logic, multiple languages, branding, and formatting.
Real-time analytics & dashboards: Track responses instantly and monitor sentiment, NPS, CSAT, and other key metrics.
Automated alerts & workflows: Set triggers for specific responses (e.g., low satisfaction) and connect to Dynamics 365 actions via Power Automate.
Integration with Dynamics 365 & Power Platform: Embed feedback into Sales, Marketing, Customer Service, and other apps for actionable insights.
Multi-channel distribution: Share surveys via email, SMS, web, QR codes, or embed links for maximum engagement.

These are just a selection of the features Customer Voice offers. For more insights into the solution and how it can support your organisation, get in touch with our team.

Customer voice add image to survey or use image from gallery

Customer voice showing customer insights such as emails, social etc. — Dynamics 365 Customer Voice

Dynamics 365 customer voice create a project overview

Customer Voice Pricing

Dynamics 365 Customer Voice is included with the following Dynamics 365 products: Sales Enterprise, Customer Service Enterprise, Field Service, Marketing, Human Resources, and Project Service Automation. If you have other Dynamics 365 products or don’t have a Dynamics 365 subscription, you may purchase Dynamics 365 Customer Voice separately.

For customers with select Dynamics 365 applications

Included

2,000 survey responses per tenant/month
Additional responses may be purchased separately

For customers without select Dynamics 365 applications

150.80

Per Tenant, Per Month

Additional responses may be purchased separately

What some of our clients say...

“The after service has been brilliant with the Pragmatiq helpdesk portal, quick to respond and deal with any issues that arose after the system was implemented.”

Gillian Croxford Assistant Clerk (Membership) at The Drapers' Company

“Throughout the process, the team were responsive, engaging and worked hard to understand our organisation and unique processes.”

Dean Jones Partnerships and Outreach Manager at The University of Buckingham

“We would not be able to function as we currently do without the system Pragmatiq put in place and it provides a platform to continue our growth, rather than be constricted by operational difficulties.”

Richard Haigh Managing Director at Brand Finance

“I have found Pragmatiq to be professional, innovative, focused and aligned to our requirements, for this I thank them for a job very well done.”

George Davies Company Director at George Davies Turf Ltd

“They listened, they understood and they made the changes to deliver a system that is both efficient and effective. Communication was effective and regular and I have no qualms in recommending the Pragmatiq team.”

Ian Deacon Channel and Operations Director at Fotech Group Limited

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Dynamics 365 Customer Voice FAQs

It’s a feedback platform that allows organisations to capture, analyse, and act on responses from customers, employees, and stakeholders.

Yes — it integrates seamlessly with the wider Microsoft ecosystem, including Dynamics 365 apps, Power Platform, Microsoft 365, and third-party solutions.

By analysing responses in real-time and triggering automated workflows, you can respond quickly, identify trends, and continuously improve customer or employee experiences.