Microsoft Dynamics 365 for Healthcare

Our Health and Social Care CRM optimises patient management, reduces manual processes, and boosts client satisfaction, ensuring better patient experiences.

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Benefits of Dynamics 365 for Healthcare

Implementing Microsoft Dynamics 365 for the health and social care industry offers numerous benefits, including:

Better Patient Experiences

Provide comprehensive and efficient care by keeping all patient data within a centralised system, allowing you to easily track personal records, medical histories, notes, preferences and more.

Accurate Real-Time Records

Effortlessly maintain up-to-date patient records, reducing errors and improving data reliability, ensuring your staff have the information they need at their fingertips.

Reduced Manual Processes

Automate time-consuming administrative processes, freeing up your stay so they can focus on the activities that matter most.

Personalised Outreach

Automate and tailor communications to each patient’s needs, increasing engagement and satisfaction with a personal touch.

Compliant and Secure

Comply with strict industry regulations and securely store sensitive data, safeguarding your organisation’s information and maintaining patient trust.

Centralised Hub

anage all interactions within one centralized location using Dynamics 365 for Health and Social Care, streamlining access and improving overall efficiency for your healthcare team.

Key Features of Dynamics 365 for Healthcare

Our Healthcare CRM System centralises all patient information, including contact details, medical history, medications, current conditions, tests, appointments, communications and more. This comprehensive overview allows healthcare practitioners to quickly find key information and provide better care.

Dynamics 365 for Healthcare Professionals is especially useful, as it can be customised to store exactly the data you need, fitting seamlessly into your workflows. By eliminating the need for spreadsheets and disparate systems, your organisation frees up valuable time and reduces administrative burdens.

Our Health and Social Care CRM simplifies the analysis of patient data, enabling healthcare providers to track essential metrics that drive strategic decision-making. Key metrics included in reports are fully customisable but could include:

  • Patient Demographics
  • Appointment Attendance
  • Patient Satisfaction/Outcomes
  • Financial Metrics
  • Staff Utilisation
  • Treatment Success Rate
  • And much more!

Dynamics 365 for Healthcare has advanced automation capabilities, making it possible to streamline time-consuming manual processes such as document generation, pre- and post-treatment communications, appointment reminders, invoicing, and much more.

Patients want to feel valued, heard, and appreciated; our Healthcare CRM makes this easy by providing both advanced communication capabilities and easy feedback management.

Advanced Marketing Capabilities

Dynamics 365 for Healthcare has extensive marketing capabilities, making it easy to provide tailored communications to your patients. Some of the capabilities include:

  • Automate Communications: Set up automated messages such as appointment reminders, follow-up care instructions, personalised health tips, etc.
  • Segment Data: Divide your patients into segments based on demographics, medical history, preferences, or other areas. Provide tailored communications to each segment, ensuring that the information sent is relevant to the group.
  • Trigger-Based Journeys: Trigger-based customer journeys enable you to react to customers’ actions in real time using the most suitable channel.

Comprehensive Feedback Tracking

  • Create Surveys: Create engaging surveys within Dynamics 365 for Healthcare, eliminating the need to switch between systems and keeping all data within one solution.
  • Distribute Surveys: Automatically send feedback surveys after appointments, treatments, or other interactions, making your patients feel valued.
  • Reporting and Insights: Gain insights into feedback through an extensive report tracking responses, engagement, and more. This provides your organisation with valuable insights into patient experiences and satisfaction, enabling continuous improvement of services.

Dynamics 365 for Healthcare can manage all of these capabilities from within a singular system, ensuring that you can have a centralised overview of all touchpoints and actions taken towards patients.

Portals provide customers with a space to access all essential information regarding appointments, records, inquiries, and more. Our solution offers robust functionality to create a customised portal tailored to meet your specific requirements, enhancing the overall patient experience.

Seamlessly integrate D365 for Healthcare Providers with Teams, Outlook, SharePoint, and other systems, such as websites, financial software, marketing platforms, and more.

Dynamics 365 for Healthcare Demo Snippet

Hear from our healthcare clients

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