At Pragmatiq, we don’t just design solutions – we make them work for you. Over the years, we have developed and refined our implementation and delivery approach, ensuring that every step of the process is clear, efficient, and delivers real value to you.
Through our strategic consultancy-led approach, we take the time to understand your needs, align technology with your vision, and work alongside your team to ensure a smooth rollout. Whether you’re adopting Microsoft Dynamics 365, Power Platform, or Microsoft Copilot Studio, we focus on delivering solutions that enable your organisation to do better and be better.
Our Project Methodology
Step 1: Inception
The Inception phase focuses on understanding your organisation and defining the specific objectives of the project. We run a series of consultancy-led workshops to explore your business processes, challenges, and goals.
Through this collaborative approach, we capture and document requirements, then propose a tailored solution aligned with your needs. This sets the scope and lays the foundations for a successful implementation.
Step 2: Implementation
During Implementation, we bring the solution to life based on the requirements gathered in Inception.
Delivered in sprints, this stage includes clarification of detailed requirements, user experience design, and iterative development. Regular playbacks and releases allow for early feedback and user acceptance testing, ensuring transparency and alignment throughout the process.
Our agile delivery approach provides flexibility to adapt, keeping the final solution closely aligned with your evolving needs.
Step 3: Cutover
The Cutover phase focuses on preparing the solution for go-live. All final activities are carefully managed — from end-to-end process reviews to data migration and live system configuration.
We complete final user acceptance testing and deliver any required training to ensure your team is fully prepared. A dedicated hyper-care period follows go-live, providing direct support to help your organisation transition smoothly.
Step 4: Post Implementation
Go-live is just the beginning. Post-implementation, we continue to work alongside you to maximise the value of your solution.
Through our Managed Service offering and ongoing consultancy, we provide proactive support, guidance, and continuous improvement recommendations — helping you evolve and grow with confidence.
Training for successful adoption
At Pragmatiq, we understand that effective training is vital for ensuring the long-term success of any new system. That’s why we incorporate training throughout the implementation process to ensure your team is not only prepared but empowered to make the most of your new solution.
We offer a tailored approach to training, adapting our sessions to suit the needs of your organisation and the unique requirements of your users. Whether you’re training basic users or advanced system administrators, we ensure that the right knowledge is transferred to the right people, helping you realise the full potential of your new solution.
Key benefits of training:
- Increased user adoption: Empower your team to embrace the new system confidently.
- Increased ROI: Well-trained users make better decisions and maximise system capabilities.
- Unlock full potential: Well-trained users make better decisions and maximise system capabilities.
Types of training:
- Basic User Training
- Advanced/Super User Training
- Technical Training
- Train the Trainer
We don’t offer off-the-shelf courses; instead, we tailor each session to your organisation and solution, ensuring that the content is relevant and practical for your team. Some examples of the training we provide include:
- Dynamics 365 User & Administrator Training
- Power Platform Integration Training
- Microsoft Copilot Studio Overview
- Solution-Specific Training (e.g., 1st Party App Training)
By embedding training within the delivery process, we help ensure that your team can confidently adopt and use the new system, from day one.
Your strategic partner in digital transformation
Our consultative approach is at the heart of everything we do. We understand that each organisation is unique, and so is your journey to digital transformation. Whether you’re starting from scratch or looking to leverage your existing set-up, we work closely with you to align technology with your goals, ensuring lasting impact.
See the impact we’ve made for organisations like yoursContact us if you are looking for an implementation partner
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