15 Use Cases for The Power Platform in your Business 

Running a business efficiently today relies on more than just tools. It depends on connecting people, processes, and data in a way that drives action. The Microsoft Power Platform is designed to do exactly that. 

From building apps and automating workflows to analysing data and creating intelligent chatbots, the Power Platform empowers organisations to work smarter, respond faster, and unlock new opportunities, all without needing deep technical expertise. 

In this blog, we explore 15 practical ways businesses are using the Power Platform to transform operations, improve productivity, and deliver better outcomes for employees and customers alike. 

What is the Power Platform?

The Microsoft Power Platform is a low-code development ecosystem that enables organisations to build solutions quickly, automate processes, and unlock insights. It includes: 

• Power BI – Data analytics and visualisation 

• Power Apps – Custom application development 

• Power Automate – Workflow automation 

• Power Pages – Secure, low-code websites for external sharing 

• Copilot Studio – Intelligent chatbot creation 

Together, these tools integrate seamlessly with Microsoft 365, Dynamics 365, Azure, and hundreds of other data sources, providing a connected foundation for digital innovation.  

According to Gartner, around 70% of new applications developed by organisations will use low-code or no-code technologies by 2025, up from less than 25% in 2023. This highlights the growing importance of platforms like the Power Platform. 

15 practical ways to use the Power Platform in your organisation

1) Automating employee onboarding: Use Power Automate to streamline onboarding tasks like account setup, equipment requests, and training schedules, ensuring a smooth start for new hires. 

2) Building custom CRM solutions: Create tailored CRM systems with Power Apps that align with your unique workflows and integrate with Dynamics 365 or SharePoint. It’s important to understand the difference between a Bespoke CRM  vs Off-the-shelf software and what it can do for your business. 

3) Visualising sales performance: Power BI dashboards help sales teams track KPIs, pipeline health, and conversion rates in real time for better forecasting and decision-making. Interested in learning about the Best ways to visualise your data in Power BI? Read our extensive blog to find out. 

4) Managing Field Service requests: Build mobile apps with Power Apps to log service calls, capture photos, and sync data instantly, reducing paperwork and improving response times. 

5) Streamlining expense approvals: Power Automate routes expense claims through approval workflows, sends reminders, and integrates with finance systems, cutting down manual processing. check out our blog on 7 processes you should automate with Power Automate. 

6) Creating self-service portals: Combine Power Apps with Copilot Studio to build portals where employees or customers can access FAQs, submit requests, and get instant support. Discover more use cases of Power Apps in our expert blog: Power Apps use cases and examples 

7) Publishing secure external websites: Use Power Pages to build secure, low-code websites for grant applications, volunteer registration, or customer portals. Want to discover 10 useful Power Pages Examples? Dive into our blog. 

8) Monitoring inventory levels: Power BI connects to inventory systems to provide real-time visibility into stock levels, reorder points, and supplier performance. 

9) Enhancing compliance tracking: Automate compliance checks, audits, and documentation workflows to ensure timely completion and secure logging. 

10) Optimising marketing campaigns: Analyse campaign performance across channels with Power BI to identify high-performing content and adjust strategies in real time. 

11) Improving customer support: Deploy Copilot Studio chatbots to handle routine inquiries, escalate complex issues, and operate 24/7, boosting customer satisfaction. Curious to know how Copilot Studio could improve your day-to-day operations? Delve into our blog: Understanding Microsoft Copilot Studio. 

12) Tracking project milestones: Use Power Apps and Power Automate to manage tasks, deadlines, and dependencies, with automated reminders and updates. 

13) Simplifying procurement processes: Automate purchase requests, approvals, and vendor communications with Power Automate to reduce bottlenecks and ensure policy compliance. 

14) Conducting employee surveys and feedback: Build custom survey tools with Power Apps and visualise sentiment trends using Power BI to inform culture and engagement initiatives. 

15) Managing facility maintenance: Facilities teams use Power Apps to log maintenance requests, assign tasks, and track resolution times, with automated notifications via Power Automate. See Power Apps in action in our Together for Mental Wellbeing case study. 

Get in Touch!

The Power Platform offers far more than just app building – it provides a connected, intelligent foundation for transforming how your organisation works. If you want to learn more about why the Power Platform is the future of business automation, check out our dedicated blog.  

If you’re looking to explore how the Power Platform could fit into your business, we’d be happy to have a conversation. Get in touch with us via email at info@pragmatiq.co.uk or call 01908 038110.