Pragmatiq Expands Microsoft Offering with Dedicated Business Central Practice

What is Microsoft Dynamics 365 Business Central?

As organisations grow, many find themselves constrained by disconnected systems, manual processes, and limited visibility across their operations. While accounting packages and legacy systems may have served them well initially, they often struggle to support the demands of a scaling business. 

Microsoft Dynamics 365 Business Central is a cloud-based ERP (Enterprise Resource Planning) platform that brings together Finance, Sales, Operations, Project Accounting, and Supply Chain into one connected system. It manages your core day-to-day processes, from financials through to order processing, while reducing manual work and providing clear, real-time visibility across the business. 

Strengthening Our Capability

As part of this development, we’re pleased to welcome Duncan Kerr as Product Lead – Business Central. 

Duncan brings extensive experience in Microsoft Dynamics 365 Business Central, ERP strategy, and solution delivery. His appointment supports the formal launch of Business Central as a core Pragmatiq offering and ensures we continue to build this capability with strong technical and delivery expertise. 

“I’ve spent over 20 years working with Microsoft Dynamics 365 Business Central and its predecessors, and seeing first-hand the difference it can make when it’s implemented well. What’s always stood out to me is how much value comes from getting the approach right, not just the technology. 

I’m really pleased to be joining Pragmatiq at such an exciting time, with the launch of the Business Central practice and the growing demand we’re seeing from organisations looking to improve how they operate. There’s a strong focus here on helping businesses through change properly, making sure systems are adopted, people are supported, and solutions genuinely fit the way the business works. 

As Business Central continues to grow, there’s a real opportunity for organisations to improve how they run finance and operations and get more value from the systems they use every day.” – Duncan Kerr, Product Lead – Business Central

Expanding Our Microsoft Expertise

Through ongoing conversations with customers and prospects, we’ve seen increasing demand for solutions that go beyond CRM and customer engagement. Organisations are looking to bring together front-office and back-office processes to create a more connected, consistent view of their business. 

While Microsoft Dynamics 365 Business Central has already featured in a number of our customer engagements, formalising it as a dedicated practice reflects continued investment in capability and long-term growth. It strengthens our position across the Microsoft ecosystem and supports the growing need for more joined-up business applications. 

This sits alongside significant ongoing investment from Microsoft in the platform. Business Central is now widely adopted globally and used by over 50,000 organisations worldwide  – a number that continues to grow as more businesses move away from legacy systems. 

Over the years, we’ve expanded our capability across the wider Microsoft ecosystem with tools like the Power Platform and Copilot Studio, helping clients streamline processes, improve efficiency, and take advantage of emerging AI capabilities to become more future-ready and achieve more. 

The launch of our dedicated Business Central practice builds on this, adding another capability to our toolkit and strengthening our ability to solve complex business problems with innovative, tailored solutions across the Microsoft ecosystem. 

“The launch of our dedicated Business Central practice is a natural evolution of Pragmatiq’s Microsoft capability and reflects the growing demand we’re seeing from organisations looking to connect front-office and back-office operations. It strengthens our ability to deliver broader transformation across the Microsoft ecosystem, and we’re delighted to have Duncan join us to help lead this next phase.” – Stuart Goldwater, Managing Director 

How Pragmatiq Can Support 

Since Pragmatiq was founded, we’ve delivered Microsoft-based solutions that help organisations improve the way they operate through better use of data, systems, and technology. Our experience spans a wide range of industries and business models, giving us a strong understanding of the challenges organisations face as they grow and evolve. 

Across all of our engagements, we take a consultative, outcome-led approach, focusing on how your business operates today, how you want to work in the future, and how we can empower your teams with the right technology and guidance. With Business Central, this means placing a strong emphasis on the platform’s core, standard functionality – providing a stable, reliable foundation for managing Finance, Operations, and other business-critical processes. Crucially, this ensures the system works effectively and consistently in day-to-day operations. 

We can deliver standalone Business Central implementations or support more connected environments where organisations are looking to integrate across the wider Microsoft stack. This broader experience allows us to add value over time, working with your organisation as a true digital transformation partner. 

Looking Ahead

The launch of our dedicated Microsoft Dynamics 365 Business Central practice marks an important step in the continued evolution of Pragmatiq and our Microsoft capability. 

It strengthens our ability to support organisations looking to bring greater structure, visibility, and efficiency to their operations, while continuing to build on the CRM and wider Microsoft experience we are already known for. 

If you’d like to explore how Microsoft Dynamics 365 Business Central could work in your organisation, or discuss your current setup and challenges, we’d welcome a conversation. Please get in touch at info@pragmatiq.co.uk, call 01908 038110, or complete the form below.