The Pragmatiq Blog

The latest from Dynamics 365 CRM, the Power Platform, Dynamics 365 Business Central and AI Transformation, product updates, Pragmatiq news, industry insights and more…

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How Service Managers Can Use Copilot Studio to Improve Client Outcomes
Service Managers face growing pressure to respond quickly, maintain consistency, and improve client outcomes. Copilot Studio helps by embedding AI agents directly into service workflows - reducing admin, supporting frontline teams, and strengthening oversight across the entire client journey.
How Charities can benefit from Microsoft Dynamics 365
Microsoft Dynamics 365 gives charities a connected, scalable platform to manage fundraising, volunteers, service delivery, and reporting in one place. By reducing manual processes and centralising data, it helps organisations strengthen supporter relationships and improve visibility across the entire charity.
Microsoft Copilot Studio
Autonomous Agents in Copilot Studio
Autonomous Agents in Copilot Studio bring AI to the next level, automating complex tasks and making real-time decisions independently. Discover how these intelligent agents can improve efficiency, reduce costs, and transform your business operations.
How Non-Profits can benefit from low-code development
Low-code development helps nonprofits work faster and reduce admin by enabling teams to build apps, automate tasks, and improve reporting without heavy technical resources.
Data-Driven Decision Making for Nonprofits: How to Make Smarter Choices 
Data‑driven decision making is becoming essential for nonprofits. By bringing together reliable, timely data from across services, fundraising, and operations, organisations can allocate resources more effectively, improve reporting, and strengthen their impact.
Dynamics 365 Sales Close Agent: AI tools to help you close deals faster
The Dynamics 365 Sales Close Agent brings AI directly into the final stages of the sales cycle, giving sellers real‑time insights, guided actions, and predictive intelligence to close deals with greater confidence.
Exploring the Different Types of Microsoft Copilot
Microsoft Copilot Studio
Exploring the Different Types of Microsoft Copilot
Microsoft’s Copilot suite offers AI tools to enhance productivity across various business functions. From streamlining daily tasks with Microsoft 365 Copilot to automating workflows with Power Platform, this blog explains how each Copilot can boost efficiency and support your organisation’s needs.
Push Notifications Now Available in Model-Driven Apps
Microsoft Power Platform
Push Notifications Now Available in Model-Driven Apps
You can now send push notifications to model-driven apps using Microsoft Power Automate. Find out how to set these up here.
Dynamics 365 Quality Evaluation Agent: Smarter Insights for Customer Service Teams 
The Dynamics 365 Quality Evaluation Agent helps service teams improve performance by analysing interactions at scale, providing objective insights, and supporting smarter coaching and quality management.